A modern contact centre is the 'front door' to a business, a communication hub managing all inbound and outbound customer interactions such as voice, social media, web, text, email and live chat. Implement a cloud-based solution now to outperform your competitors.
Customer experience is the number one driver around which contact centers set goals and measure success and performance. With a competitive, challenging and constantly evolving business landscape, it is critical to deliver exceptional service.
An omnichannel strategy is far more than just adding chats, social media or instant messengers to all of your communication. Keeping a single history across all channels will allow you to go from one channel to another flawlessly and effortlessly
In order to address business challenges and innovate according to your company’s needs, a modern contact center should be agile and responsive. A company that can adapt to changing conditions and reinvent itself is set for success.
Employees working remotely need seamless collaboration, including mobile access to your business applications. Tools for task management, call prompts, automated follow-ups, etc. streamline contact center processes and accelerate service delivery.
Transform your legacy apps, featuresand code to better align with loud requirements.
Focus on transformation and remove any challenges from managing your cloud.
Cloud migration isn't a nice to do, it's a must do. Take the first step today.
Get your workloads to the cloud rapidly, securely, and with confidence.
Azure's VDI solution creates infrastructure for the remote delivery of desktops.
An end-to-end backup and disaster recovery solution that's simple, secure, scalable and cost-effective.
Providing threat detection and mitigation to help you detect incidents and threats when they happen.
Turbocharge your customer experience and direct sales capability.
Leave your contact centre support to the experts and save time, money and downtime.
Inspire your team with a modern contact centre solution from the leaders of customer experience.
The leading contact centre solution software provider meets your complex business requirements.
Plan for powerful customer interactions and avoid the usual pitfalls; get started today.
Gain peace of mind for your organisation by leverage Byte's skills and playbooks to keep your business safe.
Avoid downtime by leveraging Byte's technical know-how to keep your users happy and productive. Rest assured knowing we've got your back.
The link between your staff and customers is in safe hands with Byte's Managed Contact Centre Solution.
Keep your Azure applications and technology infrastructure running at their best with managed services.
Work remotely and securely with Microsoft Teams and host Webinars, deliver sales pitches and conduct online meetings with ease anywhere, any time.
Empower your team to work more effectively when and where they need. Telstra Calling provides a intuitive experience every time.
Access apps and data from anywhere while benefiting from the security and scalability built into the Azure platform.
Best practices and guidance for security professionals on how to work remotely in this new workforce and stay secure.
Fully integrated with Office 365, bring together chat and communications with tools such as Office.
Modern workplace and modern management keep your data secure in the cloud and on-premises so you can work anywhere on any device.
Secure your workforce no matter your device or your location.
Recognise the threats to your business and remediate any issues before they cause you harm.
Peace of mind security. Rely on Byte's skills and tools to keep your business safe.
Assessing and defining the best model that will suit your needs today and in the future.
Developing a full roadmap with clear timelines and deliverables, but starting small to prove the value we bring.
Setting up your new project with minimal impact on day-to-day business operations and training your personnel.
Making sure continuity and security are guaranteed with 24/7 monitoring and management.
Dive behind the scenes and keep up to date on the latest people centred tech.