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solutions

Contact Centre

A modern contact centre is the 'front door' to a business, a communication hub managing all inbound and outbound customer interactions such as voice, social media, web, text, email and live chat. Implement a cloud-based solution now to outperform your competitors.

Customer Experience Focus

Customer Experience Focus

Customer experience is the number one driver around which contact centers set goals and measure success and performance. With a competitive, challenging and constantly evolving business landscape, it is critical to deliver exceptional service.

Omnichannel Communication

Omnichannel Communication

An omnichannel strategy is far more than just adding chats, social media or instant messengers to all of your communication. Keeping a single history across all channels will allow you to go from one channel to another flawlessly and effortlessly

Accessable and Scalable

Accessable and Scalable

In order to address business challenges and innovate according to your company’s needs, a modern contact center should be agile and responsive. A company that can adapt to changing conditions and reinvent itself is set for success.

Productivity and Collaboration

Productivity and Collaboration

Employees working remotely need seamless collaboration, including mobile access to your business applications. Tools for task management, call prompts, automated follow-ups, etc. streamline contact center processes and accelerate service delivery.

Solutions
Azure Application Modernisation
SOLUTION

Azure Application Modernisation

Transform your legacy apps, featuresand code to better align with loud requirements.

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Azure Managed Services
SOLUTION

Azure Managed Services

Focus on transformation and remove any challenges from managing your cloud.

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Azure Readiness & Strategy
SOLUTION

Azure Readiness & Strategy

Cloud migration isn't a nice to do, it's a must do. Take the first step today.

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Azure Migration
SOLUTION

Azure Migration

Get your workloads to the cloud rapidly, securely, and with confidence.

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Azure Virtual Desktop
SOLUTION

Azure Virtual Desktop

Azure's VDI solution creates infrastructure for the remote delivery of desktops.

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Backup & Disaster Recovery
SOLUTION

Backup & Disaster Recovery

An end-to-end backup and disaster recovery solution that's simple, secure, scalable and cost-effective.

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Azure Sentinel
SOLUTION

Azure Sentinel

Providing threat detection and mitigation to help you detect incidents and threats when they happen.

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Genesys and Microsoft Dynamics CRM Integration
SOLUTION

Genesys and Microsoft Dynamics CRM Integration

Turbocharge your customer experience and direct sales capability.

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Managed Contact Centre
SOLUTION

Managed Contact Centre

Leave your contact centre support to the experts and save time, money and downtime.

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Genesys Cloud
SOLUTION

Genesys Cloud

Inspire your team with a modern contact centre solution from the leaders of customer experience.

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Genesys Engage
SOLUTION

Genesys Engage

The leading contact centre solution software provider meets your complex business requirements.

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Contact Centre Readiness & Strategy
SOLUTION

Contact Centre Readiness & Strategy

Plan for powerful customer interactions and avoid the usual pitfalls; get started today.

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Security Operations Centre (SOC)
SOLUTION

Security Operations Centre (SOC)

Gain peace of mind for your organisation by leverage Byte's skills and playbooks to keep your business safe.

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Support Services
SOLUTION

Support Services

Avoid downtime by leveraging Byte's technical know-how to keep your users happy and productive. Rest assured knowing we've got your back.

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Managed Contact Centre
SOLUTION

Managed Contact Centre

The link between your staff and customers is in safe hands with Byte's Managed Contact Centre Solution.

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Azure Managed Services
SOLUTION

Azure Managed Services

Keep your Azure applications and technology infrastructure running at their best with managed services.

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Teams Meetings
SOLUTION

Teams Meetings

Work remotely and securely with Microsoft Teams and host Webinars, deliver sales pitches and conduct online meetings with ease anywhere, any time.

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Telstra Calling Office 365
SOLUTION

Telstra Calling Office 365

Empower your team to work more effectively when and where they need. Telstra Calling provides a intuitive experience every time.

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Azure Virtual Desktop
SOLUTION

Azure Virtual Desktop

Access apps and data from anywhere while benefiting from the security and scalability built into the Azure platform.

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Secure Remote Workforce
SOLUTION

Secure Remote Workforce

Best practices and guidance for security professionals on how to work remotely in this new workforce and stay secure.

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Teams Deployment and Adoption
SOLUTION

Teams Deployment and Adoption

Fully integrated with Office 365, bring together chat and communications with tools such as Office.

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Modern Management
SOLUTION

Modern Management

Modern workplace and modern management keep your data secure in the cloud and on-premises so you can work anywhere on any device.

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Secure Remote Workforce
SOLUTION

Secure Remote Workforce

Secure your workforce no matter your device or your location.

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Threat Protection
SOLUTION

Threat Protection

Recognise the threats to your business and remediate any issues before they cause you harm.

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Security Operations Centre (SOC)
SOLUTION

Security Operations Centre (SOC)

Peace of mind security. Rely on Byte's skills and tools to keep your business safe.

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The Technology We Trust

Byte is a Microsoft partner
Byte is a Telstra partner
Byte is a Genesys partner
Byte is a Citrix partner
Byte is a Nice partner
Byte is a Paloalto partner
  • STEP 1
    Assess

    Assessing and defining the best model that will suit your needs today and in the future.

  • Validate
    STEP 2
    Validate

    Developing a full roadmap with clear timelines and deliverables, but starting small to prove the value we bring.

  • Implement
    STEP 3
    Implement

    Setting up your new project with minimal impact on day-to-day business operations and training your personnel.

  • Optimise
    STEP 4
    Optimise

    Making sure continuity and security are guaranteed with 24/7 monitoring and management.

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