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Managed Contact Centre

Contact centres are the driving force behind delivering great customer experience. Why wouldn't you ensure constant uptime, security and innovation?

Managed Contact Centre

Managed Contact Centre Overview

From infrastructure support and delivery to strategic advice and thought leadership, Byte has decades of real-world experience. It’s this insight and independence that makes us unique in the call centre consulting space. We ensure 24/7 coverage of your contact centre platform and offer end-to-end planning, measurement and correction of your contact center service quality and performance.

Optimisation

Support is critical, but so is improving your customer experiences. Standing still is going backwards. To keep your customers satisfied and delighted, you will require a strategy and roadmap to meet technology landscapes (platforms), business initiatives and offered services.

The Benefits of Managed Contact Centre

Work on your business and leave your cloud worries behind.

Empower Your Team

Empower Your Team

A customer-first philosophy starts by empowering your team to make customer-centric decisions, delivering the right information and tools to get the job done and keep the customer happy.

Avoid Business Downtime

Avoid Business Downtime

No business can afford to be out of business. Proactive monitoring and management addresses security threats before data leakage or big outages threaten business continuity and damage reputation.

Visibility

Visibility

Identify and stop threats before they cause harm. Collect data across all users, devices, infrastructure and applications within your business.

Proactive Support

Proactive Support

Byte provides proactive management and resolution of problems before they cause an outage to the business.

Resilience

Resilience

Increase resilience with an effective and practical Disaster Recovery that addresses key scenarios.

Knowing that Byte has your back is priceless

Contact Centre Assessment

Is your contact centre running as efficiently as it could. Are you providing your customers a great customer experience?

The assessment includes a Support Request Analysis​ to identify the following criteria:

  • Top 5 issues and causes​
  • Trends in requests​
  • Recurring issues​
  • Operational pain points​
  • Improvement opportunities​

Outcome / Deliverable:

Document high recurrence issues and opportunities for mitigation. ​

Typical Engagement Length

2 weeks

STARTING FROM

$2k
Find out more

Contact Centre Managed Services

Byte's Contact Centre Support and Managed Services ensure peace of mind when it comes to day-to-day management and support for your contact centre.

These services include the following:

  • Seamless transition to managed services through a high degree of familiarity with the technology landscape, team members and processes
  • Management of the agreed total services
  • Optimisation that allows you to manage the overall environment with business priorities and constraints in mind
  • Operations that are designed to ensure all systems are up-to-date, performing at optimum levels and fully recoverable in the event of a failure
  • Support through an efficient and effective service desk function supported by capable resolver groups
  • Management services

Typical Engagement Length

12 months

STARTING FROM

$2k per month
Find out more

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