Contact centres are the driving force behind delivering great customer experience. Why wouldn't you ensure constant uptime, security and innovation?
From infrastructure support and delivery to strategic advice and thought leadership, Byte has decades of real-world experience. It’s this insight and independence that makes us unique in the call centre consulting space. We ensure 24/7 coverage of your contact centre platform and offer end-to-end planning, measurement and correction of your contact center service quality and performance.
Support is critical, but so is improving your customer experiences. Standing still is going backwards. To keep your customers satisfied and delighted, you will require a strategy and roadmap to meet technology landscapes (platforms), business initiatives and offered services.
Work on your business and leave your cloud worries behind.
A customer-first philosophy starts by empowering your team to make customer-centric decisions, delivering the right information and tools to get the job done and keep the customer happy.
No business can afford to be out of business. Proactive monitoring and management addresses security threats before data leakage or big outages threaten business continuity.
Identify and stop threats before they cause harm. Collect data across all users, devices, infrastructure and applications within your business.
Byte provides proactive management and resolution of problems before they cause an outage to the business.
Increase resilience with an effective and practical Disaster Recovery that addresses key scenarios.
Is your contact centre running as efficiently as it could. Are you providing your customers a great customer experience?
The assessment includes a Support Request Analysis to identify the following criteria:
Outcome / Deliverable:
Document high recurrence issues and opportunities for mitigation.
Byte's Contact Centre Support and Managed Services ensure peace of mind when it comes to day-to-day management and support for your contact centre.
These services include the following:
Please fill out your details and one of our representatives will contact you to schedule your assessment.