Improve call centre efficiency and deliver better customer service experiences.Book assessment
A contact centre platform and CRM system have distinct core purposes. Your CRM platform provides a single source of truth about your customers, whereas a contact centre platform provides a way to engage with your customers. Either platform can deliver all-in-one customer engagement, but blending these two systems into one industry-leading solution can be difficult. Until now.
Byte delivers an integrated customer experience through a blend of technologies featuring a combined Genesys and Microsoft solution that leverages Avtex, seamlessly bringing two industry-leading systems together. The Genesys platform is a feature-rich contact centre platform that handles omnichannel communications. Microsoft Dynamics 365 is an intelligent data-driven CRM system.
Work on your business and leave your cloud worries behind.
Significantly reduce your customer handle time with intelligent queueing and routing while providing consistent performance across all channels.
Reduce user clicks and tabbing between applications. The integration allows for automated CRM tasks and improves data and customised experience.
A scalable cloud solution that allows agent access anywhere at anytime.
Create amazing efficiencies and customer experiences with Byte's integration leveraging connectors, tools and expertise.
This assessment workshop helps you do the following:
Realise the benefits of a seamless CRM and call centre experience for both internal users and customers.
Basic delivery of the Genesys and Microsoft Dynamics integration includes the following:
Iconic Australian pharmacy chain Chemist Warehouse had a common customer experience challenge - the company needed to ramp up customer experience and reduce its staff frustrations with outdated systems.
Please fill out your details and one of our representatives will contact you to schedule your assessment.