Connect with your customers through empathy and deliver amazing experiences. Delight your customers and inspire your team on every channel anywhere at anytime.Take a Genesys Cloud Tour
Offering a suite of cloud-based services, Genesys Cloud offers your business the tools you need to communicate and collaborate with your customers and employees. It draws on the latest AI innovations to automate labour-intensive tasks, ensuring your customers get fast, accurate information at a time that suits them.
Best of all, Genesys Cloud exceeds modern security standards with attack defence automation, external penetration testing and TLS and AES-256 encryption. With key industry certifications for regulatory compliance, you can trust that your business and customer data remain private no matter your industry or location.
Work on your business and leave your cloud worries behind.
Save time on customer look-up, increase sales opportunities and personalise service by having your customer profiles at hand.
Data security, uptime and reliability are critical. Your business must align itself with trusted technology partners that maintain data integrity and security.
Significantly reduce your customer handle time with intelligent queueing and routing while providing consistent performance across all channels.
A scalable cloud solution that allows agent access anywhere at anytime.
Is your contact centre running as efficiently as it could. Are you providing your customers a great customer experience?
The assessment includes a Support Request Analysis to identify the following criteria:
Outcome / Deliverable:
Document high recurrence issues and opportunities for mitigation.
Byte's Contact Centre Support and Managed Services ensure peace of mind when it comes to day-to-day management and support for your contact centre.
These services include the following:
Iconic Australian pharmacy chain Chemist Warehouse had a common customer experience challenge - the company needed to ramp up customer experience and reduce its staff frustrations with outdated systems.
Please fill out your details and one of our representatives will contact you to schedule your assessment.