Genesys Engage

Genesys Engage Overview

Unify voice and digital channels, self-service, workflows and inbound and outbound customer engagement. Byte has years of experience in managing and optimising the Genesys Engage platform for both mid-market and enterprise customers.

Genesys Engage provides omnichannel capabilities hosted in the cloud. Ready to integrate with your existing network, provide your customers with personalised experiences through a fully customisable and tailored solution, delivered with the simplicity of the cloud.

The Benefits of Genesys Engage

Work on your business and leave your cloud worries behind.

Powerful Call Routing

Genesys Engage call routing uses skills-based routing to direct calls to the resource best equipped to assist the customer.

Supervisor Dashboard

Gain full visibility and control of your staff using an intuitive dashboard where you can fine tune staff performance and customer service provided.

CRM Integration

Save time on customer look-up, increase sales opportunities and personalise service by having your customer profiles at hand.

Are you getting the most out of your Genesys Engage platform?

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Contact Centre Assessment

Is your contact centre running as efficiently as it could. Are you providing your customers a great customer experience?
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The assessment includes a Support Request Analysis to identify the following criteria:

Top 5 issues and causes
Trends in requests
Recurring issues
Operational pain points
Improvement opportunities

Outcome / Deliverable:

Document high recurrence issues and opportunities for mitigation.

Typical Engagement Length

2 weeks

STARTING FROM

$2k

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Contact Centre Managed Services

Byte's Contact Centre Support and Managed Services ensure peace of mind when it comes to day-to-day management and support for your contact centre.

These services include the following:

Seamless transition to managed services through a high degree of familiarity with the technology landscape, team members and processes
Management of the agreed total services
Optimisation that allows you to manage the overall environment with business priorities and constraints in mind
Operations that are designed to ensure all systems are up-to-date, performing at optimum levels and fully recoverable in the event of a failure
Support through an efficient and effective service desk function supported by capable resolver groups
Management services

Typical Engagement Length

12 months

STARTING FROM

$2k per month

Find out more

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Resources

Articles & Blogs

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ARTICLE

Chemist Warehouse delights customers, powered by Genesys Cloud and Webforms

Iconic Australian pharmacy chain Chemist Warehouse had a common customer experience challenge - the company needed to ramp up customer experience and reduce its staff frustrations with outdated systems.

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