Unify voice and digital channels, self-service, workflows and inbound and outbound customer engagement. Byte has years of experience in managing and optimising the Genesys Engage platform for both mid-market and enterprise customers.
Genesys Engage provides omnichannel capabilities hosted in the cloud. Ready to integrate with your existing network, provide your customers with personalised experiences through a fully customisable and tailored solution, delivered with the simplicity of the cloud.
Work on your business and leave your cloud worries behind.
Genesys Engage call routing uses skills-based routing to direct calls to the resource best equipped to assist the customer.
Gain full visibility and control of your staff using an intuitive dashboard where you can fine tune staff performance and customer service provided.
Save time on customer look-up, increase sales opportunities and personalise service by having your customer profiles at hand.
Is your contact centre running as efficiently as it could. Are you providing your customers a great customer experience?
The assessment includes a Support Request Analysis to identify the following criteria:
Outcome / Deliverable:
Document high recurrence issues and opportunities for mitigation.
Byte's Contact Centre Support and Managed Services ensure peace of mind when it comes to day-to-day management and support for your contact centre.
These services include the following:
Please fill out your details and one of our representatives will contact you to schedule your assessment.