RiseCX & Byte join forces to further strengthen their position in Contact Centre capability

February 6, 2023
Contact Centre

RiseCX and Byte join forces to enable the best technologies to empower people to do their best work in customer experiences for organisations of any size.

Byte, a leading IT service business based in Australia, announced today the acquisition of RiseCX, a market leader in Customer Experience with Contact Centre as a Service (CCaaS), consulting, and systems integration offerings. This is another step in Byte's roadmap in modernising and innovating the way people (customer and employees) work and collaborate.

Byte is a professional services and managed services provider that delivers end-to-end solutions in network connectivity, infrastructure (public and private Cloud), modern workplaces, security, and contact centres. The integration of RiseCX expands and extends our offering to market in the areas of Customer Experience and Digital. The key area of focus includes consulting services to drive adoption of the cloud platform features, methodology for customer journey mapping, innovation with the use of DevOps, and product development.

"We are excited to welcome RiseCX to the Byte family and to expand our capabilities in the CX and Digital space," Stacy Gurrie CEO of Byte. "This acquisition demonstrates our commitment to delivering the best possible experience for our customers, and we look forward to working together to drive innovation and growth in the industry."

Josephine Willis from RiseCX joins the leadership team at Byte to drive customer engagement and share her extensive industry experience in contact centre. “After many years of close collaboration with Byte, it was time for our clients and staff to be under the same roof and create something bigger, which is very exciting for all”. Josephine Willis

Robert Roshan, Founder and CTO of Byte concluded: “This is a natural next step in the evolution of our business in driving value of digital transformation to the market. We remain focused on exploring business priorities with our customers’ as it relates to their employees, and customers. We leverage our experience in network connectivity, infrastructure (including Cloud), and security to strengthen the (technology) foundation of their digital transformation. I am very excited to work closely with the team at RiseCX and our next phase of growth”.

The integration will be effective on 1st February 2023 and will have a full and significant impact in FY24. Byte was advised by SCD Advisory on this transaction. Pierre Briand, Founder of SCD Advisory stated: “This synergetic move will allow Byte to deliver significant growth and reach critical mass within the Victorian market”.

About Byte: Byte is an Australian-based professional services and managed services provider that delivers end-to-end solutions in network connectivity, infrastructure (public and privet Cloud), modern workplaces, security, and contact centres. www.byte.com.au

About RiseCX: RiseCX is a Contact Centre as a Service (CCaaS) provider, systems integrator, and consulting firm with a focus on helping businesses achieve their business outcomes. www.rise.cx

For any enquiries, please contact corporate@byte.com.au

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