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Support Services

Investing in a managed services solution tackles existing labour constraints and prevents internal IT departments from always having to play catch-up.

Support Services Overview

Whether you’re upgrading from a legacy system or want to start transforming your business, Byte can free you from the frustrating technical concerns that clog up your day. Our managed IT services help you re-focus on the other tasks that are important to your organisation.

Peace of Mind

Rest assured that Byte will cover your back when it comes to keeping the lights on whether it's EUC, IT support, backup, application support, security or network services.

The Benefits of Support Services

Work on your business and leave your cloud worries behind.

Predictable Low Cost

Predictable Low Cost

Using Byte managed services means your costs are bundled into a set amount and paid on a monthly basis. An in-house IT team, on the other hand, comes with many more frequent and unexpected expenses that quickly drain your budget.

Focus on Core Business

Focus on Core Business

Outsourcing can help a firm stay focused on revenue-generating activities and innovation. A managed IT services provider handles mundane tasks so that you can get work done more efficiently without the distraction of technical troubleshooting.

Improved Vendor Management

Improved Vendor Management

Outsourcing vendor management to Byte removes the pain of working with multiple vendors. Having a single, trusted partner as a coordinator streamlines operations and avoids unnecessary distraction.

Scalability

Scalability

Byte will supply support and services as needed to handle growth spurts or emerging IT problems. We will also proactively seek to improve your systems and IT infrastructure.

Enhance your existing IT infrastructure so you can focus on the things that matter.

Managed Modern Desktop

Byte's managed desktop service provides customers assurance that their desktops, laptops and tablets are managed and maintained. This allows for the business to concentrate on core business.

This service includes the following:

  • Asset management
  • Change management
  • Incident management 24/7
  • MACD services (move, add, change and disconnect)
  • Operating system patching
  • Security application management
  • Software support
  • Vendor management

Typical Engagement Length

12 months

STARTING FROM

$30 per device
Find out more

Essentials Managed Support

Fast, reliable support to make sure your business runs smoothly and avoids any lengthy downtime.

This service includes the following:

  • 8 a.m.-6 p.m. weekdays AEST - (Sydney, Melbourne, Canberra timezone)
  • Level 1 and level 2 incident resolution
  • Level 1 and level 2 for service requests
  • Basic portal access to log and view tickets

Typical Engagement Length

12 months

STARTING FROM

$500 per month
Find out more

Premium Managed Support

The most comprehensive of our support services. Fast, reliable, 24/7 support to make sure your business runs smoothly and avoid any lengthy downtime.

This service includes the following:

  • 8 a.m.-6 p.m. weekdays AEST (Sydney, Melbourne, Canberra timezone)
  • 24/7 oncall priority 1 and priority 2 incidents
  • Level 1 and level 2 incident resolution
  • Recording and resolution of major incidents through a defined Major Incident Management Process
  • Level 1 and level 2 for service requests
  • 5 x bundled simple MACD service requests (move, add, change, disconnect)
  • 2 x bundled medium MACD service requests
  • 1 x bundled complex MACD service requests
  • Escalation management
  • Advanced monthly reporting
  • Basic portal access to log and view tickets

Typical Engagement Length

12 months

STARTING FROM

$2k per month
Find out more

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