Byte, for over a decade, has been utilizing its extensive systems implementation and management ‘know how’ to improve capability (people, technology & process) of technology services. We also consider the risks to your business and ensure you have complete support. We offer both Assessment and remediation services, so whether you want independent validation of your current technology services performance or need an innovative new approach or solution to address specific business imperatives, we can help.

Byte’s consultants will perform a comprehensive analysis of your people skills and experience; system design and configuration, and process and procedure to then compare it to industry best practice to make recommendation on how to close the capability ‘gap’. The assessment report covers:

• Operations (systems management, patch management, and monitoring and housekeeping)
• Support delivery and service level management
• Resource competency / job function matrix
• Review platform and infrastructure components such as security, capacity management etc
• Review Processes and procedures – Documentation, Change & Release management, usage policy etc.

Where we identify risks or weaknesses, we include a prioritised list of recommendations. Byte consultants know how to translate business and strategic objectives into system requirements. Byte’s ‘health check’ solution helps you leverage your infrastructure expertise towards an environment that is optimised for your specific business requirements.

Contact us today for further details.